Online Continuing Education
This week I was on the road, and the wonderful airline that I use almost all of the time had some problems--an entire flight was cancelled and 100 passengers needed alternative travel plans. Comfortably settled in and waiting for my on-time flight, I was able to observe the displaced passengers, and how the airline handled the challenge.
I read a blog post recently called, “3 Scientific Breakthroughs Plagued by Uncoolness,” written by Janice Boughton, MD.
A hammer is just a hammer, until you put it into the hands of a skilled carpenter, and house paint was, well, house paint, until Pablo Picasso applied it to canvas.
Before I started working with professional associations, I assumed they were some of the most conservative organizations on earth. Since then, I have learned that many of the people who work for those organizations are quite creative.
Online continuing education (CE) for professionals is here to stay. Many professional organizations that provide CE moved to online delivery over a decade ago. Other associations are only now making the transition to online delivery of professional education.
The other night I found myself moved by a piece of art. It wasn’t a Picasso or a Rembrandt, it was kid art. Art often moves us-- music, painting, or performance--by showing us something in a different light, or just because it’s beautiful.
For years the benefits of online education have been articulated with words like “convenient” and “less costly”.
What percentage of the time is your customer right? Does it matter? The fact is, customers are not always right, but how they are feeling about your product or service when they voice a complaint overrides right or wrong (at least temporarily).
I was just reading about some interesting new research on fundraising. Adam Grant, an Associate Professor of Management at the Wharton School, studied call center workers raising money for scholarships—an activity that rarely results in donations.