I read a blog post recently called, “3 Scientific Breakthroughs Plagued by Uncoolness,” written by Janice Boughton, MD.
A hammer is just a hammer, until you put it into the hands of a skilled carpenter, and house paint was, well, house paint, until Pablo Picasso applied it to canvas.
Before I started working with professional associations, I assumed they were some of the most conservative organizations on earth. Since then, I have learned that many of the people who work for those organizations are quite creative.
What percentage of the time is your customer right? Does it matter? The fact is, customers are not always right, but how they are feeling about your product or service when they voice a complaint overrides right or wrong (at least temporarily).
I was just reading about some interesting new research on fundraising. Adam Grant, an Associate Professor of Management at the Wharton School, studied call center workers raising money for scholarships—an activity that rarely results in donations.
According to a Wall Street Journal report, “The average age at which Nobel scientists and great inventors did their key work rose by an estimated 6 years over the course of the twentieth century.” This data came from research conducted by Benj
There is a lot of data around these days. We’re drowning in data. It is so insidious that some organizations are afraid to make any kind of a move without it, without barrels of it. Now, I’m not suggesting that data is bad (although some data is), what I am suggesting is that information is better, because information has at least some kind of context.
Recently, the Harvard Business Review sent me an email promoting a book called “Yes to the Mess: Surprising Leadership Lessons from Jazz” by Frank J. Barrett.
They say it’s the small things in life that count. This is certainly true in the online world, where something as simple as the number of clicks that it takes you to get from here-to-there can win or lose a customer.