End-User Technical Support
We view client support as an integral part of the InReach continuing education management solution. That is one of the many reasons we have some of the best references in the industry.
End-user support is also a core InReach service. Our clients feel confident that their customers are well taken care of because the InReach support team responds on their behalf, no matter what the issue—from "I can't find the program I'm looking for" to "My PC audio doesn't work." And, when end-users prefer mail, fax, or phone to complete an order, process a transaction, or register for an event, InReach handles that too.
To support clients through every step of the process and ensure the best CE experience for end users, InReach operates separate client and end user support groups.
The InReach team of client service professionals is trained to provide the highest standard of customer care. Clients receive contact information for business hours support as well as our emergency response line, for 24/7 access. We are there when you need us, to provide guidance on any issue that arises, from "I need help setting up a webinar" to "I don't know how to enter this into our catalog".
InReach provides end-users access to technical support around the clock via telephone, email or online chat. We respond to every issue from "I'd like to register for tomorrow's event" to "How do I get my certificate?" And, while the InReach Continuing Education Management System handles online registration and transaction processing, the InReach support team handles offline (mail, fax, and phone) requirements as well.
For more information about InReach support services or to contact a service representative, please select from the list below:
End-User Technical Support:
USA: (877) 880-1335
Canada: (866) 266-0683